Refund and Return Policy

1. At-home sleep apnea test

Unopened kits can be returned for 30 days. If you change your mind, you can send your test kit back within 30 days of delivery, as long as it is still sealed in its original box. Returns are free.

To return a kit:

1. Contact us at care@dumbo.health or +1 (786) 348 2820 within 30 days of delivery.
2. We email you a free return label to print.
3. Ship the sealed kit back with that label.

We send your full refund within 5 days of getting the kit back. It goes to the card you used, and HSA and FSA cards are refunded the same way.

Prefer an exchange? Tell us when you contact us, and we’ll send you a new kit instead of a refund.

Kit arrived damaged or not working? Send it back within 30 days with the same free label, and we’ll send you a new kit or a full refund, whichever you prefer.

Opened or used kits can’t be returned unless they arrived damaged or don’t work. The sleep test device is single use, so once the box is opened we can’t send it to anyone else.

Taking the test for a DOT physical? If your medical examiner won’t accept a home sleep test report, contact us and we’ll refund your test.

2. CPAP plans

CPAP plans are month to month. Here is how canceling works:

• Tell us at least 5 days before the last day of the month.
• Your plan ends at the end of the billing period you are in.
• Months you have already paid for are not refunded.
• If your plan includes equipment we own, send it back within 15 days after your plan ends or after we ask for it. If it doesn’t come back, we may charge your card for its value.
• Sending equipment back does not cancel your plan on its own. You need to tell us too.

The full rules are in our Terms of Use.

3. Shipping

Where we ship and how long it takes is in our Shipping Policy.

4. Contact us

Our care team is here Monday to Friday, 8am to 6pm Eastern.

Email: care@dumbo.health
Phone: +1 (786) 348 2820

Dumbo Health, Inc.
12864 Biscayne Blvd, Unit #2050
North Miami, FL 33181